Design Sprint
We executed 3-week sprints to complete a set amount of design work for the Commercial Bank.
Wireframe & Design
We have done numerous enhancements and new features for Commercial Bank. I heavily involved UX and UI processes for the features of Payment Tracker and Foreign Exchange.
Payment Tracker
After users send an online payment, they are able to track its status from the Recent Payment Widget on the Homepage or the Payment Tracker Detail page.
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Goals
(Business)
- Address pain points and feedback from customers and front-line staff
- Reduce customer calls to the call center
- Cater existing technical limitation
(User)
- Increase the visibility of payment status and details
- Easy to cancel and amend payment online
- consistent design for both desktop and mobile
Analysis
Recent Payment Widget
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didn't specify the time period for summary
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Unclear hierarchy while containing Recent Payment and Payment Summary in the same widget
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Payment Tracker Detail Page
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2 filters share the same functionality in setting the date range
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The current status for payment is not prominent and confused user with double status
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Duplicated information
Usability Testing
We had 5 rounds of usability testing for Commercial Bank within 18 months. We worked closely with PO to define the testing scope for each usability testing. Senior designer and I drafted the test script and created the clickable prototype. Each round of usability testing lasted for two days with 8 to 10 participants.
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